1xBet Customer Support
The 1xBet support team is available 24 hours a day, 7 days a week, 365 days a year. Whether you have a question about a deposit, a bonus, a withdrawal, or a technical issue - our team is ready to assist you in English and Hindi.
Use Live Chat for the fastest response, or reach us via Email and Telegram for less urgent queries.
Contact Methods / Support Channels
Live Chat
The fastest way to reach 1xBet support. Live Chat is available directly on the website and within the mobile app - click the chat icon in the bottom-right corner of any page. A support agent connects in under 5 minutes, typically within 1–2 minutes during peak hours.
Best for: urgent account access issues, payment questions, bonus problems, and any time-sensitive matter.
Response time: 1–5 minutes | Availability: 24/7
Send detailed queries, attach screenshots, or submit documents via email. Use the subject line to briefly describe your issue for faster routing.
- General support: support@1xbet.com
- Account & verification: security@1xbet.com
Best for: KYC document submission, formal complaints, and queries requiring detailed explanation.
Response time: 12–24 hours | Availability: 24/7
Telegram
Message the official 1xBet support contact on Telegram for quick, personal assistance. Telegram is a popular support channel among Indian players - familiar, fast, and convenient.
Best for: quick questions, account updates, and personalised assistance.
Response time: 1–3 hours | Availability: 24/7
Response Times
| Channel | Response Time | Availability |
|---|---|---|
| Live Chat | 1–5 minutes | 24/7 |
| 12–24 hours | 24/7 | |
| Telegram | 1–3 hours | 24/7 |
How to Contact Support / Contact Guidelines
To get the fastest and most accurate help, follow these recommendations:
- Check the FAQ section first - many common questions are already answered there
- Use Live Chat for urgent issues - account access, payment problems, or bonus errors
- Use Email for detailed requests - sending documents, formal complaints, or multi-step issues
- Include your account details - provide your registered email address or account ID for faster identification
- Be specific about the issue - describe what happened, when, and what you have already tried
- Attach evidence - for payment issues, include a screenshot of the transaction or the transaction ID
- Do not open multiple chats - for the same issue, this slows resolution
- Be respectful - our support agents are here to help and will resolve your issue as quickly as possible
Social Media
Follow 1xBet on social media for news, promotions, and updates:
- Telegram Channel - official news and promotions
- Instagram - casino and sports updates
- Twitter/X - real-time match promotions and offers
> Important: Never send personal account details, passwords, KYC documents, or financial information through social media messages. Use only Live Chat or Email for account-related matters.
Common Issues / Troubleshooting
Can't log in to my account
Click "Forgot Password" on the login page and reset your password via email or SMS. If you are still locked out after resetting, contact Live Chat with your registered email address.
Deposit not credited
Wait up to 30 minutes for processing. For cryptocurrency deposits, verify the blockchain transaction is confirmed (check your crypto wallet app). If still not credited after 30 minutes, contact support with your payment receipt, screenshot, or transaction hash.
Withdrawal delayed
Check that your KYC verification is complete in Profile → Verification. Most withdrawals process within 24 hours for e-wallets. If your withdrawal is past its expected timeframe, contact Live Chat with your withdrawal reference ID.
Bonus not applied
Verify that your deposit meets the minimum requirement (₹75) and that you selected or are eligible for the bonus. If you entered a promo code, confirm it was entered before completing registration or before your first deposit. Contact support with the details if the issue persists.
Account suspended or restricted
Contact Live Chat or Email immediately with your registration email and account ID. Do not create a new account - this will extend any restriction period.
Support topics
For account access, start with 1xBet login help. Payment questions connect with deposit and withdrawal methods, safer play issues connect with responsible gaming tools, policy questions connect with legal terms, and partner questions connect with the 1xBet affiliate programme.
FAQ
How do I contact 1xBet support?
Use Live Chat (fastest - available 24/7 on the website and app), Email (support@1xbet.com), or Telegram.
What is the fastest way to get help?
Live Chat - response within 1–5 minutes. Click the chat icon on any page of the 1xBet website or app.
How long does email support take to reply?
Typically 12–24 hours. For urgent matters, always use Live Chat.
Is support available in Hindi?
Yes. The 1xBet support team can assist in both English and Hindi.
Can I contact support via social media?
Social media channels are for news and community engagement only. Do not share account details, documents, or passwords via social media. Use Live Chat, Email, or Telegram for account support.
What information should I provide when contacting support?
Your account ID or registered email address, a clear description of the issue, and any relevant screenshots or transaction IDs.
Is my data safe when I contact support?
Yes. 1xBet uses SSL encryption across all communications. Never share your account password with anyone - legitimate 1xBet support agents will never ask for your password.
What if my account is suspended?
Contact support via Email or Live Chat with your registration details. Provide any requested verification documents. Avoid creating a second account.
Responsible Gaming
If you need help with responsible gaming tools - deposit limits, self-exclusion, or gambling problem support - contact our support team:
- Live Chat - request "Responsible Gaming" from the agent
- Email - support@1xbet.com (subject: Responsible Gaming)
For external support, contact GamCare (gamcare.org.uk) or GamblingTherapy (gamblingtherapy.org) - both offer free, confidential help.
1xBet is licensed by the Government of Curacao (No. 8048/JAZ2016-065). Support available 24/7 in English and Hindi. 18+ only. Please gamble responsibly. © 2026 1xBet. All rights reserved.